Renter FAQ
Do you take credit cards?
We do take credit cards but you must be set up in our system. Call the office to get set up; security deposits must be paid by check, cashier’s check, money order, rent can be paid online via our tenant portal
Is the security deposit refundable?
Yes, provided that the property is left in satisfactory condition upon move-out.
What are my total move-in costs?
Your move-in costs will typically consist of:
- Application fee
- Security deposit
- First month’s rent
Do you accept pets?
Call office for details.
Is renter’s insurance provided?
While the property itself is insured against fire, flood, storms, etc., your personal belongings are not. We strongly encourage all our residents to obtain renters insurance from their local agent.
Which appliances are included?
Appliances vary by property.
Do I need to call in to see if my application has been approved?
No, we will call you the moment your application is completed.
How long does it take to get a response after I turn in an application?
Normally it takes 2-3 business days depending on how quickly your employment and landlord references are able to respond.
I’m self employed. What do I need to provide with my application?
If you are self-employed you will need to provide tax returns for the past 2 years and last 3 months of bank statements.
Do you take co-signers?
We invite co-signers in the event the applicants credit score does not meet our rental criteria. We do NOT accept co-signers for income purposes.
We are married. Do we need still need to submit separate applications?
Yes, all persons over 18 must submit a separate application regardless of marital status.
Who may combine income in order to qualify?
Generally, all occupants’ incomes are combined to determine income qualifications. Qualified income must meet the amount of 3 times the amount of rent. (Ex: If rent is $1,000.00, qualified income must meet a minimum of $3,000.00 per month.)
How can I obtain a copy of my credit report?
All applicants are entitled to receive a copy of their credit report. Once we have processed your application, you may request a copy of it at anytime. You may only obtain a copy of your own credit report.
What kind of credit history do I need to qualify?
While credit standards may vary, some general credit guidelines include:
- Minimal average FICO score of 600.
- No Evictions
- No Negative Rental History
- No open bankruptcies
What documents do I need to submit with my application?
Providing the correct documents with your application greatly speeds up the process. Please include the following:
- Proof on income
- Copy of ID
- Proof of Social Security Card
Can I submit an application on a property that I haven’t seen?
Yes, many of our advertised properties are still occupied and are not ready to be shown. However, if you are interested in a property that is not yet vacant, you can still submit an application.
How long can a property be held for me?
Once you are approved and a deposit has been received, a vacant property can be held for up to 14 days.
Does my application take the property off the market?
No. Until your application is approved, all offers to rent will be considered. However, once you are approved and a deposit is put down, the property is then taken off the market.
How long are your leases?
Leases are typically 6-12 months in length.
How do I see inside a property that I’m interested in?
If you are interested in viewing an available unit you may call our rental line at 909-900-8426 or our main office at 909-988-4253 to schedule an appointment with our leasing consultants.
What are your office hours?
Our office is open Monday-Friday from 9 a.m.-5 p.m. Our main office is closed on weekends, though maintenance is available on call.
Are there any Section 8 properties available?
Pacific Diversified does not accept Section 8.